Emergency Downtime: Fri, Nov 21, 2008

On Friday, November 21, 2008, we will have an emergency downtime from 12:00pm to 2:00pm EST (note time).

During this time we will be shutting down our infrastructure so that we can apply a software patch to the file server.

Our file server vendor has high confidence that they have identified the bug that is the root cause of our performance and connectivity problems. They have created a custom “patch” for us that removes the bug. Given the severity of the problem for our infrastructure and the confidence from the vendor that this will correct the problem, we have opted to apply the patch during business hours TODAY.

Update 12:50pm: We have applied the patch and our systems are back online. Performance seems to be better; time will tell if the improvement is permanent. As always, please continue to report problems to csstaff.